● Depending on the content of the email, we may not be able to reply to you or it may take some time to reply. In addition, please note that if you make inquiries on our regular holidays (Saturday, Sunday, public holidays, year-end and New Year holidays, summer vacation period, etc.), we will respond after the next business day. We may reply in writing or by phone, so please be sure to fill in the (required) items.

● The reply email from our company (KEPE Thermos) to the customer will be sent to the individual customer. Please note that diversion of part or all of this e-mail without the permission of GERMANY AKAW INDUSTRY LIMITED may infringe copyright.